Refund policy

At LucksDeal, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return and refund policy below.

Returns

  • Customers may request a return within 14 days of receiving the item.

  • To be eligible for a return, the item must:

    • Be unused and in the same condition that you received it.

    • Be in the original packaging.

    • Include proof of purchase or order confirmation.

Certain types of items may not be eligible for returns, including clearance items, gift cards, or personal-use products.

Return Process

  1. Contact our support team at support@lucksdeal.com within 14 days of delivery.

  2. Provide your order number and reason for the return.

  3. Our support team will provide instructions for returning the item.

Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect.

Refunds

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed and applied to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item so we can resolve the issue quickly.

Late or Missing Refunds

If you have not received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card company — it may take some time before your refund is officially posted.

  3. Contact your bank.

If you have done all of this and still have not received your refund, please contact us at support@lucksdeal.com.

Contact Us

For any questions regarding returns or refunds:

Email: support@lucksdeal.com

Company: LucksDeal